We hope that you are satisfied with your purchase, however, we are happy to return or exchange any product returned in its original state, unused, in its original packaging with all labels still attached, enabling us to sell the product as new, within 14 days of purchase.
Sale items must be returned within 7 days of purchase.
Please complete the Returns Form enclosed with your order. Remove the return address label from the Returns Form and place over the original address label, complete the Returns Section, tear off and enclose in your parcel.
Tres Flores cannot be responsible for returns which are lost or damaged in the post, therefore we recommend you obtain proof of postage for any items returned to us.
Please allow 14 days for any refunds to be processed. Refunds will only be credited to the original method of payment.
Unfortunately, delivery charges and returns postage are non-refundable.
If the reason for your return is to exchange and not for a refund, Tres Flores will process your exchange and your replacement will be with you within 5 working days.
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