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Terms & Conditions

The following Terms and Conditions are applicable to all customers (herein referred to as “you”) placing orders from Tres Flores Ltd at www.tresflores.co.uk (herein referred to as “we or “our”). You should read these Terms and Conditions carefully, please note that from time to time these may be subject to change and you should therefore read the Terms and Conditions every time you purchase from the Tres Flores website.
Tres Flores Terms of Use
When using our website (including casual browsers), you automatically agree to our Terms of Use, however, if you do not agree with our Terms of Use, you must leave our website immediately.

All text, images and videos used within the website are owned by Tres Flores Ltd. You may view any information contained herein, download for personal use and recommendation only. No content from the Tres Flores website may be used for any commercial purpose.

You are responsible for anything which you transmit or receive to, from or via our website. We do not control or screen the content of what is posted to, from or via our website by our members or third parties and accordingly, we do not guarantee its accuracy, integrity or quality. At our discretion we reserve the right to remove any content posted on the website via a third party which we deem to be harmful, objectionable or otherwise does not comply with the Terms and Conditions set our herein. Any review posted at tresflores.co.uk becomes the property of Tres Flores Ltd and we have the right to re-use this information without benefit or loyalties or other such values being owed.

We reserve the right to amend such Terms and Conditions. You are not permitted to do anything that may in any way disrupt our website, nor are you permitted to do anything that may interrupt the use or enjoyment of any other user of the site.

Any sales made within our website are all subject to Terms of Sale.

Tres Flores Terms of Sale

At Tres Flores we aim to provide each and every customer complete satisfaction with every purchase. However, if you are not satisfied with any purchase for any reason and would like an exchange or refund, please refer to our Refund Policy.

When registering with the website you will be asked to agree to our Terms and Conditions. Continued use of the website confirms your agreement of the Terms and Conditions contained within the site.

We endeavour at all times to correctly display accurate product descriptions and prices, however, occasionally an incorrect description or price may be shown. Tres Flores Ltd reserves the right to amend product descriptions and/or prices at any time, without prior notice.

All orders are subject to acceptance and product availability. All prices are quoted in £ Sterling and include VAT where applicable. Goods supplied are not for resale. We are under no obligation to accept your order, however, where the product is available, the order is normally accepted. By accepting our Terms and Conditions you are agreeing that the information you provide is true and accurate at the time of placing the order and you are responsible for keeping the information provided up to date.

Occasionally the product prices may increase and we reserve the right to amend product prices at any time without prior notice. An order may not be accepted if the price has increased between the time of the order and our acceptance of it, or if additional delivery charges apply, we will advise you via email of the change to your order and you will need to resubmit your order. Only debit and credit cards are a valid method of payment for this website.

The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a lower price than that meant by us.

We endeavour to provide images on our website that show the garment colours in the truest light, however, browser software and monitor displays may sometimes cause colour variations and we cannot be held responsible for any discrepancies between the images displayed on the website and the actual garment.

Discount codes are not to be used in conjunction with purchasing sale items. Multibuy discounts cannot be used in conjunction with any other offer.

Tres Flores reserves the right to end any sale/offers with no prior notice or before the advertised end date.

Delivery

For any items ordered that are in stock, your order will be processed within 24 hours, every effort will be made to deliver your goods to you (within mainland United Kingdom) within 3-5 working days. Where this is not possible, you will be notified by email. The goods will be delivered to the address provided when completing your order online. Please note, at present we are only able to deliver to addresses within mainland UK.

UK standard deliveries are charged at £3.95 per order. Where applicable, orders over £40.00 will qualify for free delivery.

During exceptionally busy times, it is possible there may be a slight delay in delivery; however, every effort will be made to ensure your products are with you as soon as possible.

Any claims for “lost” parcels will not be processed for a minimum of 10 working days, to allow for any unforeseen delays within the postage system.

Delivery charges will be added at the time of placing your order and your account will be credited when the goods have been dispatched.

Payment

We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide such a link. If products are not available for any reason after we have accepted your order, we will inform you and you will not be charged for these items. Any payments already processed will be refunded in full back to the original method of payment within 30 days.

Consumer Protection (Distance Selling) Regulations 2000. Right to Withdraw

You have the right, within 7 days of receiving the goods, to withdraw from this agreement. Should you wish to exercise this right, within the 7 day period only, you do not have to pay for any of the goods received and all costs will be reimbursed to you in full.

However, from time to time, goods may have already been dispatched or received, in this instance, you are responsible for returning the goods to us, in the original state, unworn, in the original packaging with all labels still attached and you are responsible for the cost in returning the goods. For more information on our Returns Policy please click here.

If you wish to withdraw from this agreement we ask that you inform us of your decision immediately in writing to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Indemnity

You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these Terms and Conditions.

Liability

We shall not be liable for any claims, losses and/or damages of any nature resulting from your use or inability of the website, the services we provide, unauthorised access to or alternations of your transmissions or data or whether this arises from breach of duty in contract or any other way. Liability for a claim shall not exceed the price of the goods supplied.

We take every measure to ensure that the website services remain reliable; however, we cannot guarantee the use of this website to be without interruption or error free. We will not be held responsible for any loss, disruption or corruption of any content or material downloaded or transmitted through the website.

We may in our sole discretion suspend and/or terminate registration or use of our website and our services at any time. We reserve the right to carry out, updates, remove incorrect material and essential maintenance to the website at any time.

Registered Office

Tres Flores Ltd
Pennyfarthing House
560 Brighton Road
South Croydon
Surrey
CR2 6AW

Registration Number: 07889438

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